Legal & Trust
Cookie Policy
Last updated: August 1, 2026
At Callwise AI, we believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies on our websites, dashboards, and custom voice integrations.
This cookie policy applies to any Callwise AI product or service that links to this policy or incorporates it by reference.
01
What Are Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
02
Types We Use
When you access and use the Callwise AI platform, we may place a number of cookies files in your web browser:
• Essential Cookies: Necessary for authentication, session locking, preventing fraudulent login attempts, and securing your custom voice agent streams.
• Performance & Analytics: Helps us analyze how our callers interact with the dashboard, measuring the response times of the voice players and identifying slow queries.
• Functional Cookies: Allow the site to remember choices you make (such as your chosen voice actor preview — Sarah, James, or Emma) to customize your testing environment.
• Targeting & Advertising: Used by our integrated analytics providers to understand attribution from Google or social ads to our Waitlist and Trial signups.
03
Cookie Duration
The lifespan of each cookie depends on whether it is a session cookie or a persistent cookie:
Cookie Category
Standard Duration
Session / Authentication Keys
Dashboard Voice Preferences
Google Analytics Attribution
04
Third-Party Cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
For example, we use Google Analytics to monitor traffic and help us scale our GPU/telephony architecture during peak call hours, and HubSpot to handle trial registrations smoothly.
05
Managing Cookies
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Most browsers allow you to control cookies through their settings preferences.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your voice customization preferences, and some of our pages might not display properly.
06
Cookie Consent
When you first visit our website and platform, we present a Cookie Banner to obtain your explicit consent. You have the choice to accept all cookies, reject all non-essential cookies, or adjust your choices on a granular level using our preference panel.
07
Updates to This Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.
Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
08
Contact
If you have any questions about our use of cookies or other technologies, please email us at:
Callwise AI Trust & Privacy Operations
Email: privacy@callwise.ai
Address: 480 Telephony Way, Suite 800, San Francisco, CA 94107
Callwise AI
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