Legal & Trust
Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "you") and Callwise Inc. ("Callwise AI", "we", "our", or "us") regarding your access to and use of our 24/7 AI-powered receptionist, web applications, dashboard panels, telemetry, and telephony integration services (collectively, the "Services").
By accessing, integrating, or utilizing Callwise AI in your business operations, you explicitly acknowledge that you have read, understood, and agree to be bound by all of the provisions set forth in these Terms.
01
Acceptance of Terms
By checking the "I accept" box, registering for a user account, provisioning a sandbox demo number, or configuring Callwise AI to answer live business lines, you signify your compliance with these Terms. If you are entering into this agreement on behalf of a company, practice, or legal entity, you represent that you possess the requisite authority to bind such entity. If you do not have such authority, or if you do not agree with these Terms, you must not use or provision the Services.
02
Service Description
Callwise AI provides an automated, AI-driven telephone receptionist platform configured to process natural voice queries, answer frequently asked questions, qualify potential inbound sales leads, log diagnostic operational data, and sync appointments directly with your external scheduling systems and calendars. We reserve the absolute right to upgrade, modify, or deprecate technical aspects of our voice engine or dashboard interfaces without prior liability, provided such changes do not materially decrease the core utility of the operational Services.
03
Account Registration
To utilize Callwise AI, you must complete our registration process. You represent and warrant that:
• Accuracy: All registration details you supply are accurate, current, and truthful.
• Security: You are solely responsible for maintaining the confidentiality of your API keys, SIP credentials, and admin passwords.
• Authorized Use: You are liable for all actions, CRM writes, and phone charges incurred under your account credentials.
04
Subscription & Billing
Our subscriptions are structured on a monthly or annual commitment model, as configured during purchase.
• Auto-Renewal: Your active subscription automatically renews at the end of each billing cycle unless you cancel at least 3 business days before the renewal date.
• Overage Fees: Standard plans include a fixed bundle of active calling minutes. Calling minutes utilized beyond your plan's standard allocation will be billed in arrears at our standard per-minute rate.
• Cancellation: You may cancel your subscription via the admin portal. Cancellations take effect at the conclusion of the current prepaid billing period. No prorated refunds are issued.
05
Acceptable Use
You agree to use Callwise AI in absolute compliance with applicable local, state, and international telephony laws. Prohibited activities include:
• Using Callwise AI to initiate unsolicited telemarketing calls or automated spam (TCPA violations).
• Masking caller identification (spoofing) to commit fraud or engage in deceptive business practices.
• Attempting to reverse-engineer our proprietary conversational voice models or bypass rate limits.
06
Intellectual Property
All technology, speech synthesis software, dashboard graphics, custom vector architectures, trade secrets, and patents underlying Callwise AI are the exclusive property of Callwise Inc.
Conversely, the Customer retains all ownership rights, titles, and interests in the specific scripts, proprietary operational database records, business training manuals, and direct customer CRM data uploaded to Callwise AI to train your custom instance. You grant Callwise AI a limited, royalty-free license to parse and deploy such data solely to power your custom receptionist instance.
07
Data Processing & Privacy
Our data collection, transmission, and retention practices are governed strictly by our Privacy Policy.
For enterprise clients in healthcare, we support HIPAA-eligible processing. To enable secure medical scheduling and logging, please request a Business Associate Agreement (BAA) signed by our privacy team.
08
Service Level Agreement (SLA)
Callwise AI guarantees a 99.9% uptime metric for our central telephony gateway and conversational routing systems.
In the event of a verified systemic outage that degrades call reception below 99.9% in a given billing cycle, Customer is eligible for service credits calculated as 10% of your monthly base fee per hour of downtime, up to a maximum cap of 50% of the monthly billing total. Outages caused by regional upstream telecommunication carrier failures or customer CRM API timeouts are explicitly excluded from this guarantee.
09
Limitation of Liability
To the maximum extent permitted by law, Callwise AI shall not be held liable for any indirect, incidental, punitive, special, or consequential damages whatsoever, including but not limited to loss of business profits, missed sales, disrupted schedules, or lost customer relationships stemming from system downtime, misconfigured AI dialogue scripts, or CRM sync delays.
Our maximum aggregate liability for any direct claims arising under this agreement shall be capped at the total amount actually paid by you to Callwise AI in the three (3) month period immediately preceding the date of the claim.
10
Termination
Either party may terminate this agreement at any time by providing thirty (30) days written notice to the other party.
Upon termination, Callwise AI will stop answering your phone lines. We will maintain your historical transcript logs and operational datasets for a grace period of sixty (60) days, after which they will be permanently and securely deleted from our cloud storage networks.
11
Governing Law
These Terms and your relationship with Callwise AI shall be governed by, construed, and enforced in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising under or in connection with these Terms shall be resolved exclusively through binding arbitration administered by JAMS in San Francisco, California.
You explicitly agree that you may only bring claims against Callwise AI in your individual capacity, and not as a plaintiff or class member in any purported class, representative, or collective proceeding.
12
Contact Information
If you have any questions, warnings, or official legal notices regarding these Terms, please reach out to our legal department at:
Callwise AI Trust & Corporate Legal Affairs
Email: legal@callwise.ai
Address: 480 Telephony Way, Suite 800, San Francisco, CA 94107
Callwise AI
The smart, instant 24/7 AI answering receptionist that ensures service businesses never leak a single valuable lead.